FAQ

How long does it take to receive my order?

Each TALUBE piece is handmade to order.
Orders placed by the 25th of each month will ship from the UK on the 25th of the following month.

The next UK shipment date is shown on the announcement bar and each product page.

For Hong Kong, Macau & Taiwan orders,
after the shipment arrives in Hong Kong, local delivery via SF Express typically takes an additional 3–5 days.

Orders from other regions are shipped directly from the UK once ready.

How is shipping calculated?

Hong Kong, Macau & Taiwan orders are shipped in monthly batch shipments from the UK. We cover the international shipping cost for these batch shipments.

You only need to pay local SF Express delivery — or enjoy free shipping when your order meets the free-shipping threshold.

For other countries, shipping fees are calculated at checkout.

Where do you ship to?

We ship worldwide from the United Kingdom.
Shipping fees are calculated at checkout.

Do you accept urgent orders?

We do not offer rush orders at this time.
All pieces are handmade to order and follow our batch production schedule, so delivery dates cannot be guaranteed.

Do you offer group order discount?

Yes! Group order discounts are available for 15+ pieces.
Please contact us for more details.

Will my handmade piece look exactly the same as the photos?

Each piece is handmade and unique.
Pattern placement and texture may vary slightly, making every piece one of a kind.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us within 24 hours of placing your order.
As each piece is handmade to order, we may not be able to make changes once production has started.

Do you accept returns or refunds?

As each TALUBE piece is handmade to order, we do not accept returns or refunds for change of mind.

However, if you receive an item with a defect or if we have made a mistake with your order, please contact us within 48 hours of receiving your item.
We will be happy to review and resolve the issue.

Here are some common questions. If you need further help, feel free to contact us.